Terms and Conditions for GranTransfers

The legal terms described here are valid and applicable for all reservations carried out through our website or by telephone. Please read them carefully before making a reservation.

1. OWNERSHIP AND DEFINITIONS

The website www.grantransfers.com and associated services are operated by GranTransfers LLC (henceforth referred to as "the Company," "we," "us," or "our"), with registered company address 1309 Coffeen Avenue STE 1200 Sheridan, WY 82801, USA.

• Client refers to the person who pays for the reservation and completes our booking process.
• Passengers refers to all persons included in the reservation.
• Reservation holder refers to the first passenger listed on the reservation.
• You / Your refers to the Client and includes all Passengers.
• Transport Operator refers to the licensed third-party provider of passenger transport services that performs the transfer.
• Reservation refers to the booking of transport services made with us.
• Transfer Service refers to the road passenger transport service and any related amenities.
• Booking Confirmation / Voucher refers to the electronic confirmation sent to you by email.
• Contract refers to the Reservation, these General Conditions, and any other applicable terms.

2. OUR ROLE AND SERVICE DESCRIPTION

GranTransfers provides transfer management and booking services. We act as an intermediary between you and professional Transport Operators who hold all necessary licenses to perform passenger transport. The Contract for the provision of the transfer service is concluded directly between you and the Transport Operator. We organize the booking, collect payment on behalf of the Transport Operator, and provide customer support.

3. ELIGIBILITY

You must be at least eighteen (18) years old to use the Service. By agreeing to these Terms, you represent and warrant to us: (i) that you are at least eighteen (18) years old; (ii) that you have not previously been suspended or removed from the Service; and (iii) that your registration and your use of the Service is in compliance with any and all applicable laws and regulations.

4. BOOKING PROCESS & CONTRACT FORMATION

Upon entering into a contract with us, we will undertake the necessary formalities to organise the requested services. The contract becomes legally binding only when you have received your transfer voucher by email. In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception. The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.

The Transfer Voucher must be presented to the Transport Operator and should be printed out so that it is readily available for inspection by the driver. Failure by the Reservation Holder to present the Voucher may result in the Transfer Service not being provided. We recommend that you print out and carry with you all communications between the parties in addition to the Transfer Voucher.

Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with us for the provision of a service in order to enable us to cancel the registration forthwith. Minors are not allowed to travel without an adult passenger in their company.

5. PAYMENT METHODS

Payments are processed in Euros via secure payment gateways (Virtual POS) and may be available through third-party processors like PayPal (which may incur additional fees charged to you). By paying, you authorize us to charge the full amount to your chosen payment method.

6. CHANGES TO YOUR BOOKING

The Transfer Voucher includes your requested destination / pickup and your accommodation address. Any changes to these or any other details must be sent in writing by email to bookings@grantransfers.com or requested through the “My Booking” section of the Website at least 48 hours before the scheduled pickup time and will not take effect until checked with the Transport Operator and confirmed to you by email. Any price increase due to changes will be charged to the Client. You are liable for any increased service cost resulting from requested change. The first change will be made free of charge, additional changes may incur a 15€ administration fee.

7. CANCELLATIONS & REFUND POLICY

7.1. Standard Cancellation:

• Free Cancellation: If you cancel more than 48 hours before the scheduled pickup time, you will receive a full refund of the amount paid for the transfer service.
• No Refund: No refund will be given for cancellations made less than 48 hours before the scheduled pickup time, or in case of a "no-show" (see clause 12.2).

7.2. Refund Process:

All refund requests are subject to investigation, which may take up to 7 business days. We reserve the right to request evidence supporting your claim. If the Transport Operator provided the service as booked (regardless of subjective satisfaction or external circumstances like traffic), a full refund will not be authorized. In such cases, any potential goodwill refund is limited to a maximum of 20% of the fare paid, at our sole discretion.

7.3. Cancellation by the Company / Force Majeure:

If the Transport Operator is unable to provide the service due to operational reasons or force majeure (see clause 14), we will inform you immediately and offer a full refund or an alternative solution. A full refund in this case is our sole obligation.

8. CHILD SEATS

Local laws regarding child seats vary by destination, and all Transport Operators will comply with the applicable legislation. During the booking process, you may request a baby seat or booster seat where available. For safety reasons, we recommend the use of child or booster seats for children under 12 years of age or under 135 cm.

Reservation holder is solely responsible for ensuring that the child restraint device is suitable for the vehicle and is properly installed and used. The company accepts no liability for any failure to check, install, or use the seat correctly.

We will request the child seat from the Transport Operator; however, availability, type, and compatibility cannot be guaranteed. If the requested seat is not provided, a full refund of the seat fee will be issued.

If no child seat is available, children aged 3 and over may travel using an adult seat belt. Children under 3 may travel without a restraint system provided they sit in the rear seats of the vehicle.

9. PASSENGERS WITH REDUCED MOBILITY

Please contact our customer service before booking to check the availability of a suitable vehicle. We will endeavor to accommodate requests but cannot guarantee adapted vehicles in all locations.

10. YOUR RESPONSIBILITIES

You are responsible for:

• Providing accurate pick-up and drop-off addresses, flight numbers, and contact details.
• Ensuring all Passengers have valid travel documents (passports, visas).
• Being at the agreed pick-up point at the scheduled time.
• Monitoring your flight status and informing us of significant delays via the "My Booking" section.
• The behavior of all Passengers in the vehicle.

11. RIGHT TO REFUSE SERVICE

The Transport Operator's driver has the right to refuse service to any Passenger who is intoxicated, under the influence of drugs, or whose behavior is deemed violent, abusive, or poses a safety risk. No refund will be given in such cases. Smoking and consuming alcohol in the vehicle are prohibited.

12. SPECIFIC TRANSFER TERMS

12.1. Airport Transfers & Flight Tracking:

For airport pickups, the Transport Operator will track your flight for delays. If your flight is delayed, your pickup will be automatically adjusted. If your flight arrives early, the driver will aim to meet you but cannot be guaranteed before the originally booked time.

12.2. No-Show Policy:

If you cannot find the driver, you must call the emergency contact number on your Voucher. If you do not contact us and take alternative transport, it will be considered a "no-show," the service will be forfeited, and no refund will be given. The driver will wait a maximum of 60 minutes after the scheduled/updated pickup time.

12.3. Luggage:

You must declare oversized or excessive luggage during booking. Standard allowance is one large suitcase and one small carry-on per passenger. The Transport Operator may refuse unannounced excess luggage. Luggage is carried at your own risk.

12.4. Route and Delays:

The route and journey time shown are estimates. We are not liable for delays caused by traffic, weather, road closures, or other unforeseen circumstances.

13. LIMITATION OF OUR LIABILITY

13.1. To the maximum extent permitted by law, our liability to you is limited to the total price paid for the specific transfer giving rise to the claim.

13.2. We are not liable for any indirect, consequential, or incidental damages (including missed flights, accommodations, or activities).

13.3. We are not liable for the acts, omissions, negligence, or defaults of the Transport Operator, its drivers, or vehicles. Your claim for any incident during the transfer lies directly with the Transport Operator and their insurance.

13.4. We are not liable for loss or damage to luggage or personal belongings.

14. FORCE MAJEURE

Neither we nor the Transport Operator shall be liable for failure to perform obligations if caused by circumstances beyond reasonable control, including but not limited to: extreme weather, natural disasters, war, terrorism, pandemics, government actions, strikes, or major road accidents causing unprecedented congestion.

15. COMPLAINTS

Any complaint about the service must be reported immediately to our customer service team, preferably during the journey, using the contact details on your Voucher. A formal written complaint must be submitted by email within 14 days of the service date. Complaints raised after this period may not be considered.

16. PRIVACY

Your personal data is processed in accordance with our separate Privacy Policy, which forms part of these Terms. By booking, you consent to us sharing necessary details with the Transport Operator to fulfill your reservation.

17. GOVERNING LAW AND JURISDICTION

These General Conditions and any disputes arising from the Contract are governed by Spanish law. For any dispute, both parties expressly submit to the courts of Las Palmas de Gran Canaria, waiving any other jurisdiction.

18. CONTACT INFORMATION

For booking modifications, cancellations, or customer service:
GranTransfers LLC
Email: [bookings@grantransfers.com]
Website: www.grantransfers.com