Making a booking
- What is Gold Protection?
- Can I make a last minute booking?
- I've been asked to enter a Late Booking code, what should I do?
- I am unable to set a pickup time while making a booking. What should I do?
- How do I make a booking?
- I want to book my return later than the latest possible pickup time the website allows, what should I do?
- How do I book a shuttle service to my accommodation?
- Can I book a transfer if I am not going to/from an airport, cruise port or train station?
- I can't find my airport, cruise port or train station. Can I still book with you?
- Can I book a one way trip?
- Can I book a transfer to the airport?
- Will anyone else be travelling in the vehicle I book?
- What does the price include?
- What luggage entitlement will I have?
- When should I book?
- The members in my travel party need to be picked up or dropped off from different addresses. Can I book this?
- I want to book a one way trip to/from the airport but I’m not taking a flight. Is this possible?
- Which vehicle should I book?
- Can I make a booking for a different number of passengers for the outbound journey and for the return?
- How long will my journey take?
- Can I make a booking on behalf of a third party?
- Do you cater for wheelchair users and people with disabilities?
- My travel group is landing on different flights, how can I book?
- Can minors book or travel alone?
Choosing your destination
Extras
Payment / Refunds
- What are the bank details to pay by bank transfer?
- How can I get a proforma invoice?
- How can I pay for my booking?
- Do you charge extra for debit or credit card payments?
- Which cards do you accept?
- Can I choose a currency?
- I have booked with you in the past. Can I get a discount on a future transfer?
- How do I get a receipt?
- How safe is it to use my credit/debit card on your website?
- How do I know my card and personal details are safe?
- My company requires an invoice, can you supply one?
- How can I apply my Credit Note or Travel Voucher?
Amending or cancelling your booking
- My flight has changed. What should I do?
- How can I change my pick up time?
- How can I make changes to my booking?
- If I want to cancel my booking, what's your cancellation policy?
- My transportation details have changed. How can I reschedule my transfer?
- What happens if I entered the wrong transfer details while booking online?
- I have booked the Gold Protection. Can I change or cancel my booking at any time at no extra cost?
- How do I upgrade my transfer?
- My group size has changed. Can I book another vehicle?
- How do I add Gold Protection to my booking?
- Can I receive my booking confirmation by SMS?
Before you travel
- Where will I meet my driver?
- Where will I be picked up / dropped off?
- Do I need to confirm my booking with you after I get my booking confirmation?
- How do I find out my pick up time?
- Do I need to take any paperwork with me when I travel?
- I haven't received my confirmation/booking voucher. What should I do?
- How do I find my transport/driver?
During travel
- How long will the driver wait for me?
- What happens if my flight, train, ship is delayed or if my flight is diverted?
- What happens if I can't find my driver?
- Do I need to tip the driver?
- Where do I need to go once my flight, train, ship arrives?
- How will the driver know I am the right passenger?
- How long do I have to wait at the airport before my vehicle departs?
- Why do I need to have a working mobile phone when I travel?
- What happens if my flight, train or ship is cancelled?
- What happens if my flight, train or ship is early?
- What time will my shuttle service leave the airport?
- How long must I wait for my shared Express shuttle transport?
- How long must I wait for my shared Regular shuttle transport?
General FAQ
- I am a driver or own a transport company, how can I work with you?
- What vehicle should I book for a ski transfer?
- Do you offer ski transfers?
- I can't find my booking reference number
- Do I have to print my voucher?
- How can I use my discount?
- What should I do if my driver does not arrive on time for my transfer?
- Will my driver speak English?
- How can I contact Suntransfers?
- What is a private transfer?
- What is a shuttle transfer?
- What information do I need in order to make a booking?
- How can I make a complaint?
- How do I earn commission for my Travel Agency bookings?
- I have some comments or suggestions to make, who should I contact?
- I left an item in the vehicle. How do I get it back?
- Can I take animals on a transfer?
- Subscribe to our newsletter!