During travel
What happens if I can't find my driver?
If you are unable to find the driver, please contact us immediately on the 24/7 telephone numbers printed on your booking voucher or via Live Chat.Unless you get in touch with us, we will not be able to offer our assistance in finding your driver and providing the service you have booked. Any alternative travel arrangements you may make that are not authorised by our Customer Service team will be non-refundable.
Other questions in this category:
- How long will the driver wait for me?
- What happens if my flight, train, ship is delayed or if my flight is diverted?
- Do I need to tip the driver?
- Where do I need to go once my flight, train, ship arrives?
- How will the driver know I am the right passenger?
- How long do I have to wait at the airport before my vehicle departs?
- Why do I need to have a working mobile phone when I travel?
- What happens if my flight, train or ship is cancelled?
- What happens if my flight, train or ship is early?
- What time will my shuttle service leave the airport?
- How long must I wait for my shared Express shuttle transport?
- How long must I wait for my shared Regular shuttle transport?