General FAQ
How can I make a complaint?
If the service you have received did not meet your expectations, please contact us and we will review your case. Complaints should be received no later than 28 days after your return date. Any issues during travel should immediately be brought to our attention at the time of the transfer in order to give us an opportunity to take action or provide assistance. Our priority numbers are displayed on your booking voucher.
Other questions in this category:
- I am a driver or own a transport company, how can I work with you?
- What vehicle should I book for a ski transfer?
- Do you offer ski transfers?
- I can't find my booking reference number
- Do I have to print my voucher?
- How can I use my discount?
- What should I do if my driver does not arrive on time for my transfer?
- Will my driver speak English?
- How can I contact Suntransfers?
- What is a private transfer?
- What is a shuttle transfer?
- What information do I need in order to make a booking?
- How do I earn commission for my Travel Agency bookings?
- I have some comments or suggestions to make, who should I contact?
- I left an item in the vehicle. How do I get it back?
- Can I take animals on a transfer?
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