General FAQ
What should I do if my driver does not arrive on time for my transfer?
If you cannot locate your driver immediately, you would need to contact us as soon as possible, ideally within 5 minutes after the scheduled pick up time, so we can assist you as soon as possible. For pick ups from an airport, the driver takes into account that you may take longer due to customs and baggage claim, so you would only need to contact us when you have reached the arrivals hall / meeting point and need assistance.
Other questions in this category:
- I am a driver or own a transport company, how can I work with you?
- What vehicle should I book for a ski transfer?
- Do you offer ski transfers?
- I can't find my booking reference number
- Do I have to print my voucher?
- How can I use my discount?
- Will my driver speak English?
- How can I contact Suntransfers?
- What is a private transfer?
- What is a shuttle transfer?
- What information do I need in order to make a booking?
- How can I make a complaint?
- How do I earn commission for my Travel Agency bookings?
- I have some comments or suggestions to make, who should I contact?
- I left an item in the vehicle. How do I get it back?
- Can I take animals on a transfer?
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